Aussie Golf Sims Terms & Conditions

Effective Date: 16 September 2026
Website: www.aussiegolfsims.com.au
Email: info@aussiegolfsims.com.au
Company: Aussie Golf Sims Pty Ltd
Company ABN: 19 686 846 328

These Terms and Conditions ("Terms") apply to your use of the Aussie Golf Sims website and to products and services supplied by Aussie Golf Sims Pty Ltd ("Aussie Golf Sims", "we", "our", or "us").

By placing an order with us, accepting a quote, or otherwise purchasing products or services from us, you agree to these Terms. Your use of our website is also subject to these Terms.

Additional terms may apply to particular products or services. For example, simulator hire is subject to our separate Terms & Conditions of Hire, and commercial installations, custom projects or other services may be subject to a written quotation, scope of works or project-specific agreement. Where specific written terms agreed between you and us are inconsistent with these Terms, the specific terms will apply to the extent of the inconsistency.

Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or other protection that cannot lawfully be excluded, including rights under the Australian Consumer Law.

1. About Us

Aussie Golf Sims Pty Ltd supplies golf simulator equipment and related products and services, including golf simulator enclosures, impact screens, hitting mats, launch monitors, projectors, computers, accessories and custom simulator solutions.

2. Use of Our Website

You may use our website only for lawful purposes.

You must not:

• use the website in breach of any applicable law or regulation;
• attempt to gain unauthorised access to the website, its servers, accounts or connected systems;
• introduce viruses, malware or other harmful or disruptive code;
• interfere with the operation, security or functionality of the website;
• use any robot, scraper, spider or other automated method to systematically access, extract or reproduce website content without our prior written consent;
• misrepresent your identity or impersonate Aussie Golf Sims, our employees or another person; or
• use the website or its content for fraudulent, unlawful or misleading purposes.

We may take reasonable steps to protect the website, our customers and our systems from suspected fraud, abuse, unauthorised access or security threats.

3. Product Information

We take reasonable care to ensure that product descriptions, specifications, dimensions, compatibility information, photographs and other information on our website are accurate and current.

However, product manufacturers may update specifications, packaging, software, components or appearance from time to time. Images are generally provided for illustration purposes and colours, textures, finishes and other visual characteristics may vary between displays and between production batches.

Minor variations that do not materially affect the function, quality or description of a product may occur, particularly with fabric, turf, screens, powder-coated products and other manufactured materials.

Nothing in this section limits any right you may have where goods do not correspond with their description, sample or other representation made to you.

4. Prices and Availability

Unless stated otherwise, prices displayed on our Australian website are in Australian dollars (AUD) and include GST.

Delivery, freight, installation, payment surcharges or other charges, where applicable, will be disclosed before you become liable to pay them or will be set out in an applicable quotation.

Product availability may change without notice. Some products are held in stock, while others may be sourced from suppliers, dispatched directly by suppliers, manufactured to order or custom made.

We take reasonable care with pricing and product information, but genuine administrative, technical or data-entry errors may occasionally occur. Our rights in relation to an incorrectly displayed price are subject to applicable Australian law and the order acceptance process described below.

5. Orders and Contract Formation

When you submit an order through our website, you are making an offer to purchase the products in that order on these Terms.

An automated order acknowledgement, payment confirmation or other automatically generated message confirms that we have received your order but does not, by itself, constitute our acceptance of the order.

Unless we expressly agree otherwise, an order is accepted when we send you confirmation that the order has been accepted or dispatched, or when the goods are dispatched to you, whichever occurs first.

Before an order has been accepted, we may decline it for legitimate reasons including:

• the product being unavailable;
• an obvious pricing, description or system error;
• delivery being unavailable to the nominated location;
• payment not being successfully completed;
• reasonable concerns regarding fraud, unauthorised payment or misuse; or
• another circumstance that reasonably prevents us from fulfilling the order.

If we decline an order after receiving payment but before accepting the order, we will refund the amount paid for the affected products using the original payment method or another method agreed with you.

Nothing in this section allows us to avoid obligations imposed by applicable laws concerning price displays, misleading representations or accepted contracts.

6. Quotes and Project Orders

Unless a quote states otherwise, written quotes issued by Aussie Golf Sims are valid for 14 days from the date of issue.

A quote may be based on measurements, photographs, plans, specifications, site information or other information supplied by you. You are responsible for ensuring information you provide is accurate and complete.

A quote does not create a binding obligation for us to supply the quoted products or services until the quote or order has been accepted in accordance with its terms and we have confirmed acceptance.

If, after acceptance, you request a change to the agreed scope, specifications, quantities or work, we may provide a variation setting out any resulting changes to price, products, services or timing.

Where previously undisclosed site conditions or materially inaccurate information supplied by you affects our ability to perform agreed work, we will discuss any required change with you. We will not undertake material chargeable variations without your approval except where work is reasonably required to address an immediate safety issue or prevent damage.

7. Custom and Made-to-Order Products

Custom-sized and made-to-order products, including custom RooBox enclosures, custom impact screens and other products manufactured to customer specifications, are produced specifically for the relevant order.

Where you provide measurements, dimensions, specifications or other design information, you are responsible for checking that information carefully before approving the order.

We are not responsible for a custom product being unsuitable because measurements or specifications supplied or approved by you were incorrect, except to the extent that the issue was caused or contributed to by an error, representation or failure on our part.

Once manufacture or customisation has commenced, custom or made-to-order products generally cannot be cancelled, returned or refunded because you change your mind or change the required dimensions or specifications.

This does not limit any rights you may have under the Australian Consumer Law where the product is faulty, defective, materially different from what was ordered, does not comply with an applicable consumer guarantee, or where another statutory remedy applies.

8. Payment

Payment is due in full when an order is placed unless we have agreed to another payment arrangement in writing or a quotation specifies a different payment schedule.

Payments may be processed by third-party payment providers and may be subject to their separate terms and conditions.

Any applicable payment surcharge will be disclosed before payment and will be charged only to the extent permitted by law.

Where goods are supplied before payment has been received in full under an agreed commercial arrangement, ownership of those goods remains with Aussie Golf Sims until all amounts owing for those goods have been paid, subject to applicable law.

9. Shipping and Delivery

Delivery and dispatch timeframes displayed on our website or otherwise communicated to you are estimates unless we expressly agree to a guaranteed delivery date in writing.

We will make reasonable efforts to dispatch and deliver orders within the estimated timeframe. Delivery may be affected by product availability, manufacturing times, supplier delays, freight networks, weather, remote delivery locations and other circumstances outside our reasonable control.

If we become aware of a material delay affecting your order, we will take reasonable steps to communicate the delay and available options to you.

You are responsible for providing accurate and complete delivery details and ensuring that the nominated delivery location is reasonably accessible.

Reasonable redelivery, redirection, storage or re-consignment costs caused by incorrect information supplied by you, refusal of delivery or an unsuccessful delivery attempt for reasons within your control may be charged to you.

If you authorise a carrier to leave goods unattended or nominate an authority-to-leave location, risk of loss or damage arising after the goods have been delivered in accordance with that authority passes to you, subject to applicable law.

Nothing in this section limits any rights or remedies available to you where goods are not supplied within a time required by law or otherwise fail to comply with applicable consumer guarantees.

Please refer to our Shipping information for further details regarding delivery.

10. Returns, Refunds and Change of Mind

Our Return/Refund Policy sets out our change-of-mind return process and forms part of these Terms.

Our voluntary change-of-mind policy operates in addition to, and does not replace or restrict, rights available under the Australian Consumer Law.

Unless otherwise stated in our Return/Refund Policy, eligible change-of-mind returns must comply with the conditions specified in that policy, including applicable requirements concerning the condition, use and packaging of the product.

Custom and made-to-order products are generally not eligible for change-of-mind returns.

Restrictions applying to voluntary change-of-mind returns do not prevent you from exercising any statutory right you may have in relation to faulty or non-compliant goods.

11. Australian Consumer Law

Our goods and services may come with consumer guarantees under the Australian Consumer Law that cannot be excluded, restricted or modified by these Terms.

Depending on the circumstances, these guarantees may include requirements concerning acceptable quality, fitness for purpose, correspondence with description, due care and skill and supply within a reasonable time.

If goods or services fail to comply with an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, cancellation, compensation or another remedy depending on the nature and circumstances of the failure.

Your rights under the Australian Consumer Law may apply even where a manufacturer's or other voluntary warranty has expired.

Nothing in these Terms is intended to exclude, restrict or modify a consumer guarantee, right or remedy to the extent that doing so would be unlawful.

12. Product Use and Safety

Golf simulator equipment involves swinging golf clubs and striking golf balls at speed. Incorrect installation, inadequate clearance, unsuitable surroundings or misuse can result in injury or property damage.

You are responsible for using products in a safe and reasonable manner and following applicable installation, assembly, operating, maintenance and safety instructions supplied with the products.

This includes, where relevant:

• ensuring adequate swing and safety clearance around the user;
• ensuring simulator enclosures, screens and other equipment are correctly assembled and secured;
• checking that the intended floor, wall, ceiling or supporting structure is suitable before mounting equipment to it;
• using appropriately qualified or licensed tradespeople where electrical, structural or other regulated work is required;
• keeping people clear of the swing area while the simulator is being used;
• appropriately supervising children and other users who require supervision;
• following manufacturer operating and safety instructions; and
• not continuing to use equipment that is damaged or presents an apparent safety risk.

To the extent permitted by law, Aussie Golf Sims is not responsible for injury, damage or loss to the extent it is caused by misuse, unsafe installation, unauthorised modification, failure to follow instructions or use of a product in circumstances for which it was not designed.

13. Measurements, Setup Advice and Planning Tools

Our website and communications may include room-size recommendations, enclosure dimensions, projector information, launch monitor requirements, buying guides, calculators, diagrams, articles, FAQs and other setup guidance.

Unless expressly stated otherwise, this information is intended to assist with golf simulator planning and product selection. It is not structural engineering, building, architectural, electrical or other regulated professional advice.

Interactive calculators and planning tools depend on the information entered into them. Their outputs are estimates and should be independently checked against the physical space, relevant product specifications and installation requirements before products are ordered or work is undertaken.

Where you provide us with measurements, photographs or other information about your space, recommendations we provide may rely on that information being accurate.

You remain responsible for checking physical dimensions and site suitability before installation or use, except to the extent that an error or loss is caused by our own failure to exercise a standard of care required by law.

14. Installation and Services

Where Aussie Golf Sims agrees to provide installation, configuration, consultation or another service, the scope of that service will be the scope stated in the relevant order, quotation or written agreement.

Unless expressly included in the agreed scope, our services do not include structural engineering, certification, building approval, electrical work or modification of premises.

You must provide reasonable and safe access to any premises where agreed services are to be performed and advise us of known conditions that may materially affect the work.

Any additional work arising from a customer-requested change, inaccurate information supplied by the customer or previously undisclosed site condition will be dealt with in accordance with the variation process described in these Terms or the applicable project agreement.

15. Third-Party Products, Software and Services

Some products sold by Aussie Golf Sims are manufactured or supported by third parties. These may include launch monitors, projectors, computers, cameras and other electronic equipment.

Some products may also require or work with third-party software, apps, accounts, internet services, licences or subscriptions.

Any applicable third-party licence, account or subscription may be subject to separate terms imposed by the relevant provider. Unless expressly included in the product price or represented otherwise, third-party subscriptions, software licences and ongoing service charges are separate from the purchase of hardware.

Third-party providers may change their software, platforms, subscription structures, features or technical requirements over time. To the extent permitted by law, we are not responsible for changes made independently by a third-party provider that are outside our reasonable control.

However, nothing in this section limits your rights against Aussie Golf Sims under the Australian Consumer Law, including where we have made a representation about compatibility, functionality or fitness for a particular disclosed purpose that gives rise to a statutory right or remedy.

Manufacturer warranties and third-party warranties operate in addition to any rights you may have against Aussie Golf Sims under applicable law. We will not require you to deal exclusively with a manufacturer where the law gives you a right to seek a remedy from us as the supplier.

16. Customer-Supplied Equipment and Compatibility

If you choose to use equipment, software, computers, projectors, launch monitors, mounts or accessories that were not supplied or specifically approved by Aussie Golf Sims for a particular configuration, you are responsible for confirming their suitability and compatibility.

We are not responsible for a compatibility issue to the extent that it is caused by customer-supplied equipment or a combination of products that we did not recommend or represent as compatible.

This does not limit liability for representations or advice actually provided by us.

17. Reviews, Photographs and Customer Content

If you voluntarily submit a review, testimonial, photograph, video or other content to us or provide it for publication, you grant Aussie Golf Sims a non-exclusive, worldwide and royalty-free licence to use, reproduce, adapt, publish and display that content for legitimate business and marketing purposes.

You confirm that you have the right to provide the content and that its use by us in accordance with these Terms will not knowingly infringe the rights of another person.

If content contains an identifiable person other than yourself, you should ensure you have appropriate permission to provide that content to us for the intended use.

We may decline to publish or may remove content that we reasonably consider unlawful, misleading, defamatory, offensive, fraudulent, unrelated to the relevant product or otherwise inappropriate.

If you would like us to stop using customer content you previously provided, you may contact us at info@aussiegolfsims.com.au. We will consider reasonable requests, subject to material already produced or published and any legal or record-keeping requirements.

18. Intellectual Property

Unless otherwise stated, website content including text, articles, guides, photographs, videos, graphics, logos, product documentation, designs, interactive tools, software and page content is owned by or licensed to Aussie Golf Sims and is protected by applicable intellectual property laws.

You may access and use website content for your own personal or internal business purposes in connection with evaluating or using our products.

Unless permitted by law or authorised by us in writing, you must not:

• reproduce, republish, distribute or commercially exploit a substantial part of our website content;
• use our photographs, descriptions, guides or other original material to market competing products;
• remove copyright, trade mark or ownership notices;
• copy, adapt, decompile or reverse-engineer our proprietary interactive tools or software except where expressly permitted by law; or
• systematically extract our website content for inclusion in a commercial dataset or for training or developing an artificial intelligence or machine-learning model.

Third-party trade marks, product names, images and software remain the property of their respective owners.

19. Liability

Nothing in these Terms excludes, restricts or modifies any liability, consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Subject to those non-excludable rights and to the extent permitted by law, Aussie Golf Sims is not liable for loss, injury or damage to the extent that it is caused or contributed to by:

• incorrect measurements, specifications or information supplied or approved by you;
• misuse or use contrary to product instructions;
• installation, alteration, repair or modification carried out by someone other than us where that work causes or contributes to the issue;
• failure to maintain or inspect equipment where reasonable maintenance or inspection was required;
• an unsuitable or unsafe installation location;
• customer-supplied products, software or equipment that we did not represent as compatible;
• a third-party service, platform or system outside our reasonable control, subject to any representation we made concerning that service or system; or
• an unlawful, negligent or deliberate act or omission by you or another person for whom we are not responsible.

Where the Australian Consumer Law permits liability for failure to comply with a consumer guarantee to be limited for goods or services that are not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability may, where it is fair and reasonable to do so, be limited:

• for goods, to replacement of the goods, supply of equivalent goods, repair of the goods, payment of the cost of replacing or acquiring equivalent goods, or payment of the cost of having the goods repaired; and
• for services, to supplying the services again or payment of the cost of having the services supplied again.

Any limitation in this section applies only to the extent permitted by law and does not apply where reliance on that limitation would be unlawful.

20. Events Outside Our Reasonable Control

Neither party will be responsible for delay or failure to perform an obligation to the extent that performance is prevented by an event outside that party's reasonable control, except for an obligation to pay an amount that is already due.

Such events may include natural disasters, severe weather, fire, flood, epidemic, industrial action, freight or port disruption, major supplier disruption, utility or telecommunications failure, government action or similar events beyond the affected party's reasonable control.

The affected party must take reasonable steps to minimise the effect of the event where practicable.

If an event outside our reasonable control materially prevents us from supplying an affected order for an extended period, we will communicate with you regarding available options. If the affected goods or services ultimately cannot reasonably be supplied, we may cancel the affected part of the order and refund amounts paid for goods or services that will not be supplied.

Nothing in this section limits any right you have under applicable law in relation to a failure or delay in supply.

21. Privacy

Personal information is collected and handled in accordance with our Privacy Policy.

Our Privacy Policy is available on our website and should be read together with these Terms where relevant.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, website or legal requirements.

The current version will be published on our website with its effective or last-updated date.

Unless otherwise required by law or expressly agreed with you, an update to these Terms will not retrospectively change the contractual terms applying to an order that we accepted before the updated Terms took effect.

23. Other Policies and Agreements

These Terms should be read together with any policies or terms that apply to the relevant transaction, including our:

• Privacy Policy;
• Return/Refund Policy;
• Shipping information;
• product-specific warranty information, where applicable;
• Terms & Conditions of Hire for simulator hire; and
• any accepted quotation, scope of works or project-specific agreement.

If a specific written quotation, scope or project agreement agreed between you and Aussie Golf Sims is inconsistent with these general Terms, the specific agreement will prevail to the extent of the inconsistency.

24. General

If any provision of these Terms is invalid, unlawful or unenforceable, that provision will be read down to the extent necessary to make it valid and enforceable. If it cannot be read down, it will be severed and the remaining provisions will continue to apply.

A failure or delay by either party to exercise a right does not, by itself, constitute a waiver of that right.

Headings are included for convenience and do not affect the interpretation of these Terms.

Nothing in these Terms excludes or limits any liability arising from a representation or other conduct to the extent that doing so would be prohibited by law.

25. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Subject to any rights you may have to bring proceedings elsewhere under applicable law, the parties submit to the non-exclusive jurisdiction of the courts and tribunals of New South Wales and any courts entitled to hear appeals from them.

26. Contact Us

If you have questions about these Terms, please contact us:

Aussie Golf Sims Pty Ltd
ABN: 19 686 846 328
Email: info@aussiegolfsims.com.au
Website: www.aussiegolfsims.com.au