Aussie Golf Sims Privacy Policy

Effective Date: 16 September 2026
Website: www.aussiegolfsims.com.au
Email: info@aussiegolfsims.com.au
Company: Aussie Golf Sims Pty Ltd
Company ABN: 19 686 846 328

Aussie Golf Sims Pty Ltd ("Aussie Golf Sims", "we", "our", or "us") respects the privacy of our customers, website visitors and other people we deal with.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you interact with us, including through our website, when purchasing or hiring products or services, attending an event, contacting us, or otherwise dealing with our business.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply to us, we handle personal information in accordance with those requirements. We may also apply the practices described in this policy more broadly as part of our approach to responsible information handling.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us and may include:

• Identity and contact information: your name, email address, telephone number, billing address and delivery address.
• Order and transaction information: products or services purchased or hired, order history, transaction records, payment status, invoices and delivery information. Payment information is primarily handled by third-party payment providers. We do not ordinarily receive or store your complete payment card details.
• Enquiries and communications: emails, contact-form submissions, telephone communications, live chat or social-media messages and other correspondence with us.
• Golf simulator and setup information: room dimensions, photographs, plans, drawings or other information you provide when requesting product or setup advice.
• Hire and event information: venue details, dates, booking information, event contacts and other information reasonably required to organise or provide hire and event services.
• Reviews, photographs and other content: ratings, testimonials, photographs, feedback or other content you voluntarily provide to us.
• Marketing information: marketing preferences, subscription status and information about interactions with our marketing communications.
• Technical and website information: your IP address, browser and device information, approximate location derived from technical information, pages viewed, referring pages, interactions with our website and information collected through cookies, pixels and similar technologies.
• Fraud, security and risk information: information generated or provided by our ecommerce, payment, fraud-prevention or security providers.

We do not generally seek to collect sensitive information. If you voluntarily provide sensitive information to us, we will only use or disclose it where reasonably necessary and permitted by applicable law.

2. How We Collect and Hold Personal Information

We generally collect personal information directly from you when you:

• place an order or create an account;
• request a quote or product recommendation;
• contact us or request a call;
• make a hire or event booking;
• subscribe to marketing communications;
• submit a review or other content;
• interact with us through social media; or
• otherwise provide information to us.

We may also receive information from third parties involved in providing our products or services, including ecommerce platforms, payment providers, delivery providers, suppliers, fulfilment providers, marketing platforms, review platforms and fraud-prevention services.

Some information is collected automatically when you use our website through cookies, pixels, server logs and similar technologies.

Personal information may be held within our business systems and within systems operated on our behalf by service providers, including cloud-based systems.

Where lawful and practicable, you may interact with us anonymously or using a pseudonym. However, we will generally need accurate identifying and contact information to process orders, deliver products, provide hire services, deal with returns or warranties, or otherwise perform services for you.

3. Why We Collect, Hold, Use and Disclose Personal Information

We may collect, hold, use and disclose personal information for purposes including:

• processing, administering and fulfilling orders;
• processing payments and refunds;
• arranging shipping, freight and delivery;
• obtaining or coordinating products from suppliers and fulfilment providers;
• providing quotes, recommendations and golf simulator setup advice;
• communicating with you about orders, enquiries and services;
• administering accounts;
• managing simulator hire bookings and events;
• dealing with returns, warranties, faults and customer support;
• obtaining and publishing reviews, testimonials or other customer content where appropriate;
• maintaining, operating and improving our website, products and services;
• understanding how customers use our website and measuring website performance;
• measuring and improving advertising and marketing campaigns;
• sending marketing communications where permitted by law;
• detecting, preventing and investigating fraud, misuse, security incidents and unlawful activity;
• protecting our legal rights and resolving disputes;
• complying with our legal, taxation, accounting, insurance and regulatory obligations; and
• managing or considering a sale, restructure, financing or other transaction involving all or part of our business.

We may also use or disclose personal information for another purpose where you have consented to that use or disclosure, where it is related to the purpose for which the information was collected and would reasonably be expected, or where otherwise permitted or required by law.

4. Software, Artificial Intelligence and Automated Tools

We use software and online services to operate our business. Some of these services may incorporate artificial intelligence, machine-learning or automated functionality.

These tools may assist with activities such as administration, preparing or reviewing content, analysing information, customer support, website functionality, fraud detection or other business processes.

Where personal information is processed using these tools, we seek to limit the information provided to what is reasonably necessary for the relevant purpose and consider the nature of the information and the service being used.

We remain responsible for decisions made by Aussie Golf Sims. We do not currently arrange for computer programs to make decisions solely or substantially by automated means that we reasonably expect would significantly affect an individual's rights or interests.

If our use of automated decision-making changes in a way that requires additional disclosures under applicable privacy law, we will update this Privacy Policy accordingly.

5. Who We May Share Personal Information With

We may disclose personal information where reasonably necessary to third parties including:

• Shopify and other ecommerce, website and application providers;
• payment processors, banks and financial institutions;
• product suppliers, manufacturers, warehouses and fulfilment providers;
• Australia Post, couriers, freight companies and other delivery providers;
• information technology, hosting, cloud-storage, cybersecurity, anti-spam and fraud-prevention providers;
• email, customer-management, review and communication platforms;
• analytics, advertising and social-media providers, including platforms such as Google and Meta;
• software and AI-enabled service providers used in our business;
• contractors and service providers assisting us with our operations;
• accountants, lawyers, insurers and other professional advisers;
• parties involved in a proposed or actual sale, acquisition, financing or restructure of our business or assets; and
• courts, regulators, government agencies, law-enforcement bodies or other parties where required or authorised by law.

We seek to disclose only the information reasonably necessary for the relevant purpose.

We do not sell or rent customer lists as a business activity.

6. Overseas Processing and Disclosure

Some of the third-party services we use operate outside Australia or use overseas infrastructure, personnel or subcontractors.

As a result, personal information may be processed, stored or disclosed outside Australia. Based on our current principal service providers, overseas locations may include Singapore, Canada and the United States, as well as other jurisdictions in which particular service providers or their subcontractors operate.

The location of service-provider infrastructure can change over time.

Where Australian privacy law requires us to take steps in connection with an overseas disclosure of personal information, we will take reasonable steps appropriate to the circumstances.

7. Cookies, Analytics and Similar Technologies

Our website uses cookies, pixels and similar technologies.

These technologies may be used to:

• operate essential website and checkout functions;
• remember preferences and shopping-cart information;
• maintain security and prevent fraud;
• understand how visitors use our website;
• diagnose and improve website performance;
• measure advertising effectiveness; and
• provide or measure relevant advertising.

Some of these technologies are operated by third parties, which may collect or receive information directly through our website in accordance with their own privacy practices.

You can control or disable many cookies using your browser settings or other privacy controls available to you. Disabling certain cookies may affect the functionality of our website, including shopping-cart and checkout functions.

8. Marketing Communications

We may send you marketing communications where you have consented to receive them or where we are otherwise permitted to do so by law.

Marketing communications may include information about our products, services, promotions, events or other offers that we believe may be relevant to you.

You can unsubscribe from electronic marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us.

Unsubscribing from marketing will not prevent us from sending communications that are reasonably necessary to administer an existing order, booking, warranty, account or other transaction with you.

We handle marketing communications in accordance with applicable Australian laws, including the Spam Act 2003 (Cth).

9. Security and Data Breaches

We take reasonable technical and organisational measures appropriate to our business to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include access controls, security features provided by our technology providers, restrictions on access to customer information and other appropriate administrative and technical safeguards.

Payments are handled through third-party payment services rather than by directly storing full payment-card details within our ordinary business systems.

No electronic transmission, internet service or storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.

If we experience an eligible data breach to which the Notifiable Data Breaches scheme applies, we will assess and respond to the breach and provide notifications as required by the Privacy Act.

10. Retention and Destruction of Personal Information

We retain personal information for as long as it is reasonably required for the purposes for which it was collected or for legitimate business purposes, including providing warranty and customer support, resolving disputes, maintaining business records and complying with legal, taxation and accounting requirements.

Some information may remain for a period within secure backups, archives or third-party systems in accordance with normal retention and deletion processes.

Where required by applicable privacy law, when personal information is no longer required we will take reasonable steps to destroy it or ensure that it is de-identified.

11. Accessing or Correcting Your Personal Information

You may request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

Requests can be made by contacting our Privacy Officer at info@aussiegolfsims.com.au.

We may need to take reasonable steps to verify your identity or authority before providing access to personal information.

Access may be refused or limited where permitted by law. If applicable, we will explain the basis for the refusal and available complaint mechanisms where required.

We will respond to access and correction requests within a reasonable period. We generally aim to respond within 30 calendar days.

We do not charge a fee for making an access or correction request or for correcting personal information. Where permitted by law, we may charge reasonable and non-excessive costs of providing access to information, after advising you of any proposed charge.

12. Privacy Complaints

If you believe we have not handled your personal information appropriately, please contact our Privacy Officer at info@aussiegolfsims.com.au and provide sufficient information for us to understand your concern.

We will consider the circumstances of the complaint, investigate it where appropriate and seek to respond within a reasonable period. We generally aim to respond within 30 calendar days.

Where the Privacy Act applies to the matter and you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Further information about privacy complaints is available from the OAIC at www.oaic.gov.au.

13. Third-Party Websites and Services

Our website may contain links to, integrations with or content provided by third-party websites, applications or services.

Those third parties may collect and handle information under their own privacy policies and practices. Except to the extent required by law, this Privacy Policy does not govern the independent privacy practices of third parties.

We encourage you to review the relevant privacy information provided by third-party services you choose to use.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or legal obligations.

The current version will be made available on our website and will identify its effective or last-updated date.

Changes will apply from the date the updated policy is published, unless otherwise stated or required by law.

15. Contact Us

For questions, requests or complaints concerning privacy or personal information, contact:

Privacy Officer
Aussie Golf Sims Pty Ltd
ABN: 19 686 846 328
Email: info@aussiegolfsims.com.au
Website: www.aussiegolfsims.com.au