Aussie Golf Sims Privacy Policy

Effective Date: 7 July 2026
Website: www.aussiegolfsims.com.au
Email: info@aussiegolfsims.com.au
Company ABN: 19 686 846 328

Aussie Golf Sims Pty Ltd ("Aussie Golf Sims", "we", "our", or "us") is committed to protecting the privacy and confidentiality of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains what personal information we collect, how we collect and use it, who we share it with, and how you can access or correct it. It also explains how we use artificial intelligence (AI) tools in our business and what that means for your information.

1. What Personal Information We Collect

Depending on how you interact with us, we may collect:

• Identity and contact details: your name, email address, phone number, and billing and delivery addresses.
• Order and transaction information: details of products you purchase or hire, order history, and delivery details. Payments are processed by secure third-party payment providers; we do not store your full card details on our systems.
• Enquiry and communication records: messages you send us via our contact forms, email, phone, live chat, or social media, including details you share about your space (such as room measurements or photos) when asking for setup advice.
• Hire and event information: where you hire a simulator from us, event details such as venue address, dates, and (with your permission) photos of the setup for marketing purposes.
• Technical and usage information: IP address, browser and device type, pages visited, and interactions with our website and interactive tools, collected through cookies and similar technologies.
• Reviews and testimonials: reviews, ratings, photos, and feedback you choose to submit, which may be published on our website or marketing materials, typically with your first name only.
• Marketing preferences: whether you have subscribed to our emails and how you interact with our marketing communications.

2. How We Collect Personal Information

We collect personal information directly from you when you place an order, create an account, make an enquiry, subscribe to our mailing list, request a call, leave a review, or interact with us on social media. We also collect some information automatically when you use our website, through cookies and analytics tools, and we may receive information from third-party platforms we use to run our store, such as Shopify, payment providers, and shipping carriers.

Where it is lawful and practicable, you may deal with us anonymously or under a pseudonym, for example when making a general product enquiry. However, we will need your real details to process an order, arrange delivery, or handle a warranty claim.

3. Why We Collect and Use Personal Information

We collect, hold, and use personal information to:

• process and fulfil your orders, including payment, delivery, returns, and warranty claims;
• provide quotes, setup advice, and customer support, including advice tailored to your space;
• manage simulator hire bookings and events;
• send you order updates and service communications;
• send you marketing communications where you have opted in (you can unsubscribe at any time using the link in any email);
• improve our website, products, tools, and customer experience, including through analytics;
• detect and prevent fraud and misuse of our website; and
• comply with our legal obligations.

4. Software Tools and Artificial Intelligence

Like most modern businesses, we use a range of software to run our operations, some of which incorporates artificial intelligence (AI) features, for example tools that assist with preparing content and documents, or standard platform functions such as fraud detection and website analytics. Where the use of such tools involves personal information, that information is handled in accordance with this Privacy Policy. We use reputable providers, we take reasonable steps to limit the personal information processed by these tools, and we do not permit our data to be used to train publicly available AI models where provider settings allow us to prevent this. We do not sell your personal information, and we do not make decisions that significantly affect you by solely automated means: a person is always involved in decisions about orders, claims, and customer matters.

5. Who We Share Personal Information With

We may disclose personal information to third parties who help us run our business, including:

• Shopify, which hosts our online store;
• payment processors and financial institutions;
• shipping, freight, and delivery providers;
• email, marketing, and analytics providers (such as Google and Meta platforms);
• AI and software service providers who process information on our behalf as described in section 4;
• professional advisers such as accountants, insurers, and lawyers, where required; and
• government agencies, regulators, or law enforcement where required or authorised by law.

We only share what is reasonably necessary for these purposes, and we require our service providers to handle personal information securely and only for the purposes for which it was disclosed.

6. Overseas Disclosure

Some of our service providers, including Shopify, analytics and advertising platforms, and AI providers, store or process information on servers located outside Australia, including in the United States, Canada, the European Union, and Singapore. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles it in a manner consistent with the Australian Privacy Principles.

7. Cookies and Analytics

Our website uses cookies and similar technologies to remember your cart, keep the site working properly, understand how visitors use the site, and measure the effectiveness of our advertising. You can manage or disable cookies through your browser settings, though some parts of the website (such as the cart and checkout) may not work properly without them.

8. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our store runs on Shopify's secure infrastructure, payments are encrypted and handled by PCI-compliant providers, and access to customer information within our business is limited to those who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we treat the protection of your information seriously.

In the unlikely event of a data breach that is likely to result in serious harm, we will respond in accordance with the Notifiable Data Breaches scheme under the Privacy Act, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

9. Data Retention

We keep personal information only for as long as it is needed for the purposes described in this policy or as required by law (for example, tax and accounting records). When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

10. Access, Correction, and Complaints

You may request access to the personal information we hold about you, or ask us to correct it, by emailing info@aussiegolfsims.com.au. We will respond within a reasonable period. If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

11. Changes to This Policy

We may update this Privacy Policy from time to time, including as our use of technology (such as AI) evolves or as privacy laws change. The current version will always be published on this page with its effective date. Material changes will be highlighted on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, contact us at:

Aussie Golf Sims Pty Ltd
Email: info@aussiegolfsims.com.au
Website: www.aussiegolfsims.com.au