Privacy Policy

Aussie Golf Sims – Privacy Policy

Effective Date: 4 August 2025

Aussie Golf Sims Pty Ltd ("Aussie Golf Sims", "we", "our", or "us") is committed to protecting the privacy and confidentiality of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products, or interact with us in any way.

1. Collection of Personal Information

We collect personal information when it is necessary for our business operations and to provide products and services to you. This includes information such as:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (e.g. credit card or bank details)
  • Purchase history and customer support interactions
  • Information voluntarily provided through forms, surveys, emails or live chat

We may also collect information through:

  • Online forms (e.g. contact, order, and quote requests)
  • Customer support and order follow-ups
  • Website tracking technologies (see Section 5)

2. Purpose of Collection

We collect and use personal information for the following purposes:

  • To verify your identity
  • To process payments and deliver products
  • To provide customer support and communicate with you about your order
  • To personalise your experience and offer tailored services
  • To send promotional material, marketing offers, and service updates (where you have opted in)
  • To improve our products, services, and website functionality
  • To comply with legal obligations or respond to law enforcement request

3. Disclosure of Personal Information

We do not sell or rent your personal information.

Your personal information may be disclosed to:

  • Delivery partners and third-party logistics providers
  • Payment processors and financial institutions
  • IT service providers, hosting services and platform integrators
  • Legal or regulatory bodies if required by law
  • Marketing partners (if you have consented)
  • Third-party financing providers such as Klarna (see Section 6)

We ensure that these third parties are required to comply with strict privacy obligations in line with the APPs.

4. Marketing and Communications

If you opt in, we may send you marketing material via email, SMS, or other digital means. This may include promotional offers, product updates, or news from Aussie Golf Sims.

You can unsubscribe from marketing communications at any time by:

We will respect your request promptly and ensure your contact preferences are updated.

5. Website Usage & Cookies

You can browse most of our website without disclosing personal information. However, we may collect non-identifying technical information about your interaction with our website, including:

  • IP address
  • Browser type and operating system
  • Pages visited and time spent on site
  • Referring websites

We may use cookies and similar technologies to:

  • Enhance your user experience
  • Understand usage patterns
  • Serve personalised content and advertising
  • Improve website functionality

You can choose to disable cookies in your browser settings, though doing so may limit some site features.

6. Third-Party Services & Financing Partners

Aussie Golf Sims may partner with third-party services to provide financing options. These services may:

  • Track your interactions on our website
  • Collect usage data for fraud prevention, product improvement, or marketing purposes

These partners have their own privacy policies governing how they collect and manage personal information. Any information shared will be handled according to their respective privacy policy.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

  • Secure data storage practices
  • Encrypted transactions for online purchases
  • Restricted access to sensitive data

While no method is 100% secure, we continually update our security measures to minimise risk.

8. Accessing or Updating Your Information

You have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate, incomplete, or outdated data
  • Withdraw consent for marketing communications

To make a request, please contact us at info@aussiegolfsims.com.au. We may require proof of identity before providing access.

9. Data Retention

We retain your personal information only as long as necessary for business, legal, or regulatory purposes, after which it is securely destroyed or anonymised.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be available at www.aussiegolfsims.com.au and the effective date will be posted.

We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about how your personal information is handled or wish to make a complaint, please contact:

Email: info@aussiegolfsims.com.au
Phone: (+61) 0490 678 502

We take all privacy complaints seriously and will investigate promptly in accordance with the Privacy Act.

12. External Links

Our website may contain links to other websites not operated by us. We are not responsible for the privacy practices or content of third-party websites.