Returns & Refunds Policy

Effective Date: 7 July 2026

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

This policy covers two different situations: returns because you have changed your mind, and returns because something is faulty, damaged, or not as described. Different rules apply to each.

Change of Mind Returns (30 Days)

We offer 30-day change-of-mind returns for eligible Australian orders. To qualify:

• Items must be unused, in original condition, and in original packaging.
• Launch monitors must be unopened and unused. If a monitor has been powered on or used in any way, it is not eligible for a change-of-mind return, even within the 30-day window.
• The return must be requested within 30 days of purchase.
• You are responsible for the cost of return shipping for change-of-mind returns, and original shipping costs are not refunded.

The following items cannot be returned for change of mind:

• Custom and made-to-order products, including custom-sized enclosures, custom impact screens, and cut-to-size turf, as these are made specifically to your measurements.
• Software with used or activated licence keys, download links, or activation codes.

These change-of-mind conditions do not apply if your item is faulty. Faulty items are covered below, whether or not they have been opened or used.

Faulty, Damaged, or Incorrect Items

If your item arrives damaged, develops a fault, or is not what you ordered, email us at info@aussiegolfsims.com.au with your order number, a description of the issue, and photos or video where possible. There is no fixed time limit on faulty item claims: consumer guarantees apply for a reasonable period given the nature and price of the product, which for durable items can extend well beyond 30 days.

• Major failures: if the item has a major failure, you may choose between a refund or a replacement, or keep the item and receive compensation for the drop in value.
• Minor faults: if the fault is minor, we may choose to repair the item, replace it, or refund you, and we will do so within a reasonable time.
• Assessment: some products, such as launch monitors, may need to be sent to the manufacturer for technical assessment to identify the fault. We will keep you updated during this process. Please note we are unable to provide loan units while an item is being assessed. Manufacturer assessment helps us diagnose the issue, but your remedies under the Australian Consumer Law are provided by us and are not conditional on the manufacturer's findings.
• Shipping: where an item is confirmed faulty or was supplied incorrectly, we cover or reimburse reasonable return shipping costs and pay for the shipping of the remedy to you.

International Orders

Customers outside Australia are responsible for return shipping costs on change-of-mind returns. All international returns must be approved by us before dispatch.

How to Return an Item

• Contact us at info@aussiegolfsims.com.au before sending anything back, so we can approve the return and give you the correct return address.
• Write your original order number clearly on the outside of the return package. Returns without order identification cannot be processed and will be returned to sender.
• Do not send returns directly to the product manufacturer unless we specifically instruct you to.
• For change-of-mind returns, we recommend using tracked shipping, as the item remains your responsibility until it reaches us.

Refunds

Once we receive and inspect your return, we will email you the outcome:

• Approved refunds are processed to your original payment method, usually within a few business days of approval.
• For change-of-mind returns, original shipping costs are not refundable.
• If a change-of-mind return does not meet the conditions above, we will notify you by email and return the item to you.

Late or Missing Refunds

• First, check your bank or credit card statement, as processing can take a few days to appear.
• Then contact your bank or card provider, as some posting delays apply on their end.
• If you have done both and still have not received your refund, contact us at info@aussiegolfsims.com.au and we will chase it up.

Need Help?

To start a return or talk through an issue, contact our support team at info@aussiegolfsims.com.au. We are a small Aussie team and we will always try to sort things out quickly and fairly.