Return/Refund Policy

Returns Policy

Within Australia

We offer 30-day returns for eligible Australian orders.

To qualify for a return:

  • Items must be unused, in original condition, and in original packaging.
  • Launch monitors must be unopened. If a monitor has been powered on or used, it is no longer eligible for return—even within the 30-day window.
  • If more than 30 days have passed since purchase, we are unable to offer a refund or exchange.

International Orders

Customers outside Australia are responsible for return shipping. All returns must be approved before dispatch.

Important Return Conditions

  • Your original order number must be written on the outside of the return package.
  • Returns without order identification will be rejected and returned to sender.
  • Do not send returns to the product manufacturer.

Non-Returnable Items

We cannot accept returns on:

  • Software with used or activated license keys, download links, or activation codes. These are not refundable once activated.

Refunds

After receiving and inspecting your return, we’ll notify you of the outcome:

  • Approved returns will be refunded to your original payment method within a few business days.
  • Shipping Costs are non-refundable
  • Rejected returns will be returned to you, and you will be notified via email.

Late or Missing Refunds

  • Check your bank or credit card statement.
  • Contact your bank or provider — some delays may apply.
  • If you’ve done both and still haven’t received your refund, please contact us at info@aussiegolfsims.com.au.

Exchanges

We replace items only if they are defective or damaged:

  • If your item is faulty, email us at info@aussiegolfsims.com.au.
  • Faulty launch monitors may be sent to the manufacturer for testing. We cannot offer replacements or loan units during this process.
  • If deemed faulty by the manufacturer, a repair or replacement will be arranged.
  • If approved, return shipping for defective items is free within 30 days of purchase.

Need Help?

To begin a return or discuss your issue, contact our support team at info@aussiegolfsims.com.au